GPOD Worker Help Centre

Verify your identity quickly and securely in the GPOD app.

1. 📲 Open “My Profile” in the app menu.
2. 🪪 Tap “Upload ID” and choose a passport or driving licence.
3. 📸 Take clear photos of the front and back.
4. 🧾 Submit and wait for confirmation via notification.
5. ✅ Once approved, your dashboard will unlock full access.

If you're locked out or changed phones, here's how to get back in.

1. 🔐 Tap “Can’t Log In?” on the login screen.
2. 📧 Enter your registered email or phone number.
3. 🔗 Follow the link to reset via SMS or email.
4. 👁️ Re-scan your face to re-enable Face ID.
5. 📲 Log in with your new credentials and you're all set!

Stay on time and organised with shift notifications from GPOD.

1. ⚙️ Go to Settings > Notifications.
2. 📆 Enable “Upcoming Shift Alerts.”
3. ⏰ Choose how early you want reminders (e.g. 1 hour before).
4. 📲 You’ll get notified on your mobile before each shift starts.
5. 🎯 Never miss a work opportunity again!

Share your work experience to help improve the platform and performance tracking.

1. 📄 After clocking out, tap “Submit Feedback.”
2. 💬 Rate your shift (1–5 stars) and leave optional comments.
3. 🎤 Add voice feedback if preferred.
4. 📈 Feedback goes to your employer and support agents.
5. 👍 You help improve work environments for everyone!

Keep your contact and banking details up to date to avoid payment delays.

1. 👤 Head to “My Profile.”
2. 📞 Tap on Phone/Email and edit your info.
3. 🏦 Go to “Payment Details” to update your bank account.
4. 🧾 All changes will apply to your next payroll cycle.
5. 🔐 Make sure to verify via text or email code.

Spotted a mistake on your payslip? Fix it fast and securely.

1. 🧾 Open Wallet > History and tap the payslip.
2. 🔍 Tap “Request Correction.”
3. 📝 Add details of what’s wrong (e.g. missing hours).
4. 📧 You’ll get notified when it’s updated.
5. ✅ New payslip replaces the old one automatically.

Get rewarded for showing up, staying consistent, and hitting goals!

1. 🏅 Open “Badges” from your main dashboard.
2. 🎯 See current badge goals like “3 Shifts in a Row.”
3. 📈 Earn badges and level up from Bronze to Gold.
4. 🎉 Some employers offer bonuses or perks for badge holders.
5. 📊 Track your performance weekly.

Use your in-app assistant Freya for instant answers and shift help.

1. 🧠 Tap “Ask Freya” on your dashboard.
2. 💬 Type or speak your question: “When is my next shift?”
3. 📲 Get instant responses about shifts, pay, EWA, and more.
4. 🧾 Freya can even show your payslip or badge progress.
5. ⚡ It’s 24/7 and powered by smart AI.

If something goes wrong — don’t worry. You can flag it easily in-app.

1. ⚠️ Tap “Help” then “Report an Issue.”
2. 📝 Select your shift or payment in question.
3. 📷 Optionally add a screenshot or comment.
4. 🧠 Our AI or a human agent will reply ASAP.
5. 🔒 Your report is logged for future tracking.

See what financial support and grant options may apply to you.

1. 🎁 Go to “Wellbeing” > “Support.”
2. 📚 Read tips about energy, food, or childcare grants.
3. 📞 Use “Apply via Advisor” to get connected to help.
4. 📍 Your postcode determines what’s available.
5. 🧾 Download support letters to show to housing or council services.

Securely log into your GPOD app using Face ID — no need for passwords or PINs.

1. 📲 Download GPOD Worker App: Available on iOS and Android.
2. 🔐 Select 'Face ID Login': Tap the login option and grant camera permissions.
3. 👁️ Scan Your Face: Hold steady while your identity is verified.
4. ✅ Success: You're in! Welcome to your worker dashboard.

Stay on top of your shift schedule and use Face ID to clock in and out.

1. 📅 Check Schedule: Open "My Shifts" to see all upcoming work.
2. 📍 Arrive On Site: Ensure your GPS is enabled for clock-in to work.
3. 👁️ Clock In with Face ID: A quick scan starts your shift timer.
4. 🔁 Break Tracking: Pause and resume as needed via the app.
5. 🏁 Clock Out: Use Face ID again to end your shift accurately.

Withdraw part of your earnings instantly after shift approval — no wait, no stress.

1. 💼 Open "Wallet": View available balance after recent shifts.
2. 🔢 Select Amount: Choose up to 90% of your earned pay.
3. 🔒 Confirm Withdrawal: Use Face ID or secure PIN to verify.
4. 🚀 Funds Arrive: Sent instantly to your linked bank account.
5. 📊 View Summary: All transactions are listed under Wallet > History.

Keep your GPOD profile current for smooth payments, updates, and verification.

1. 👤 Go to "My Profile": Update personal and contact information.
2. 📍 Verify Address: Ensure your postcode and home address are correct.
3. 🪪 Upload ID: Snap photos of your passport or driving licence.
4. 📲 Update Banking: Add or change your payout bank account.
5. 🔔 Notifications: Enable shift reminders and payment alerts.

Get a clear view of your past earnings and download official payslips anytime.

1. 💰 Wallet > History: Tap any payout to view full details.
2. 📅 Filter by Date: Review by shift, week, or month.
3. 🧾 Download Payslip: Tap the export icon next to a payout.
4. 📤 Export to Email: Save for your own records or taxes.
5. 📂 Archive Access: View all previous years’ earnings in one tap.

Build money confidence with videos, budgeting tools, and wellbeing tips inside GPOD.

1. 📘 Tap “Wellbeing” Tab: Located on your main dashboard.
2. 🎯 Set Goals: Choose weekly or monthly savings challenges.
3. 🎓 Watch Video Tips: Short videos on budgeting, bills & credit.
4. 🧘 Use Stress Check: Answer questions to see your wellbeing score.
5. 🏆 Track Progress: Earn badges and rewards for healthy habits.