Worker Help Centre

To reset your password, follow these steps:

1. On the login screen, tap "Forgot Password"
2. Enter the email address associated with your account
3. Check your email for a password reset link
4. Click the link and follow the instructions to create a new password
5. Log in with your new password

If you don't receive the reset email, check your spam folder or contact support.

If you're having trouble with facial recognition, try these solutions:

• Ensure you're in a well-lit area
• Hold your phone at eye level
• Remove glasses, masks, or other face coverings
• Make sure your face is not partially in shadow
• Restart the app and try again

If problems persist, you can reset your facial recognition by going to Profile > Settings > Reset Face ID, or contact support for assistance.

Yes, you can change your email address in the app:

1. Go to Profile > Settings > Personal Information
2. Tap on your current email address
3. Enter your new email address
4. Verify the new email by clicking the link sent to that address
5. Once verified, your email will be updated

Note: You'll need to log in again after changing your email address.

GPOD takes data security very seriously. Here's how we protect your information:

• All data is encrypted in transit and at rest
• Biometric data is stored using secure encryption techniques
• Bank details are protected using industry-standard security protocols
• We're fully GDPR compliant and only collect necessary information
• Regular security audits and penetration testing

You can view our full Privacy Policy for more details on how we handle your information.

You can access up to 90% of your already earned wages. This ensures that:

• There's still some money left for your regular paycheck
• Any statutory deductions (tax, NI) can be properly accounted for
• The system has a buffer for any timing differences

For example, if you've earned £500 so far this pay period, you could withdraw up to £450 early. The maximum daily withdrawal limit is £500.

No, Early Wage Access is not a loan. You're simply accessing wages you've already earned but haven't been paid yet due to the traditional payroll cycle.

Key differences from loans:

• No interest charges - just a flat £2.50 fee
• No credit checks or applications
• No debt created
• No impact on your credit score
• No repayment required - it's automatically reconciled on payday

Think of it as getting your own money earlier rather than borrowing money from someone else.

In most cases, the money arrives in your bank account within minutes of making the withdrawal request. All transfers are processed through the UK's Faster Payments system.

Factors that might affect transfer time:

• First-time users may experience a slightly longer processing time due to verification checks
• Some banks may process incoming transfers at specific times
• Very occasionally, system maintenance might cause short delays

After your first withdrawal, subsequent transactions are typically instant. The app will show you real-time status updates of your transfer.

On your regular payday, any Early Wage Access withdrawals are automatically reconciled with your full wages. Here's how it works:

1. Your employer processes payroll as normal, calculating your full earnings for the period
2. GPOD receives your full wages from your employer
3. The system automatically deducts any Early Wage Access withdrawals you've made during the pay period, along with the associated fees
4. The remaining balance is deposited into your bank account as your regular paycheck

Your payslip will clearly show the original full amount earned, any EWA withdrawals, and the net amount paid on payday. Everything is handled automatically, so there's nothing you need to do.

There's no fixed limit on how often you can use Early Wage Access, but there are some practical considerations:

• You can only access wages you've already earned
• The maximum daily withdrawal limit is £500
• You can access up to 90% of your earned wages for the pay period
• Each withdrawal incurs the £2.50 fee

While you're free to make multiple withdrawals, we recommend considering the total fees and planning your withdrawals strategically. For example, making one larger withdrawal instead of several smaller ones could save you money in fees.

If you forget to clock in or out, follow these steps:

1. Open the GPOD app as soon as you realize
2. Go to "Shifts" > "Current/Recent Shifts"
3. Select the shift in question
4. Tap "Request Time Adjustment"
5. Enter the correct time and a brief explanation
6. Submit for manager approval

Your manager will review the request and approve or deny it. You'll receive a notification with their decision.

If you're having trouble with facial recognition when clocking in:

1. Ensure you're in a well-lit area
2. Remove any face coverings, masks, or sunglasses
3. Hold your phone at eye level
4. Try again with better lighting
5. If it still fails, tap "Having Trouble?" on the clock-in screen

The app offers alternative verification methods if facial recognition repeatedly fails. In case of persistent issues, speak to your manager who can override the system.

To view your shift history and hours:

1. Open the GPOD app
2. Go to "Shifts" > "Shift History"
3. You'll see a list of all your past shifts
4. Tap on any shift to view detailed information
5. Use the calendar view to see shifts by week or month

You can also export your shift history as a PDF or CSV file by tapping the "Export" button on the Shift History screen.

To cancel or swap a shift:

1. Go to "Shifts" > "Upcoming Shifts"
2. Select the shift you want to cancel or swap
3. Tap "Options" at the bottom of the screen
4. Choose "Request Cancellation" or "Request Swap"
5. If cancelling, provide a reason
6. If swapping, select available colleagues to swap with
7. Submit the request for approval

Note that shift cancellation policies vary by employer. Some may require a minimum notice period. Your manager will need to approve any cancellation or swap request.

Your regular payment schedule is determined by your employer. Common payment frequencies include:

• Weekly (every Friday)
• Bi-weekly (every other Friday)
• Monthly (e.g., last working day of the month)

You can view your specific pay schedule in the app by going to Earnings > Pay Schedule. If you need access to your wages before your regular payday, you can use GPOD's Early Wage Access feature.

If you believe there's an error on your payslip, follow these steps:

1. First, review your shift records in the app to confirm your worked hours
2. Check if any Early Wage Access withdrawals have been correctly recorded
3. In the app, go to Earnings > Payslips > [Select the relevant payslip]
4. Tap "Report an Issue" at the bottom of the screen
5. Describe the error in detail, providing any supporting information
6. Submit the report

Your query will be reviewed by your employer's payroll team. You'll receive a notification when they respond, typically within 2-3 business days.

GPOD handles tax deductions through the PAYE (Pay As You Earn) system:

• Income Tax and National Insurance are calculated automatically based on your tax code and earnings
• Deductions are made from your gross pay before you receive it
• These deductions are shown clearly on your digital payslip
• GPOD handles all submissions to HMRC on your behalf

At the end of the tax year, you'll receive a P60 form summarizing your earnings and tax payments for the year. This will be available in the app under Earnings > Tax Documents.

If you receive a new tax code from HMRC, you don't need to manually update it in GPOD. Here's what happens:

1. HMRC will notify your employer directly about your new tax code
2. Your employer will update it in their payroll system
3. This information is automatically synchronized with GPOD
4. Your next payslip will reflect the new tax code

If you believe your tax code is incorrect, you should contact HMRC directly. Once they confirm and change your code, it will be automatically updated in the system.