GPOD Worker Help Centre
Real-Time Pay, Smarter Shifts & Instant Support â All in One App
Whether you're just getting started or looking to access your earnings, this is your one-stop hub for everything GPOD. Get help with logging in, early wage access, financial tools, and more.
Getting Started with GPOD
Welcome to GPOD! Follow these simple steps to set up your account and get started with accessing your pay and tracking shifts.
đ GPOD Onboarding Checklist
Follow these simple steps to activate your account, access your pay, and unlock all the features GPOD offers.
Receive your welcome invite via SMS or email from your employer
Activate Face ID to log in without passwords
Download the GPOD App on iOS or Android
Start tracking shifts â check in and out automatically
Enable Early Wage Access (EWA) to withdraw up to 90% of earnings anytime
Access your G-Wallet for instant deposits & transaction history
Use Gabriel AI for budgeting help, payday support & nudges
Secure your account with PIN or biometric lock
đ Step-by-Step Getting Started Guides
Uploading Your ID
Verify your identity quickly and securely in the GPOD app.
Open "My Profile" in the app menu.
Tap "Upload ID" and choose a passport or driving licence.
Take clear photos of the front and back.
Submit and wait for confirmation via notification.
Once approved, your dashboard will unlock full access.
Logging In with Face ID
Securely log into your GPOD app using Face ID â no need for passwords or PINs.
Download GPOD Worker App â Available on iOS and Android.
Select 'Face ID Login' â Tap the login option and grant camera permissions.
Scan Your Face â Hold steady while your identity is verified.
Success â You're in! Welcome to your worker dashboard.
Resetting Your Login or Face ID
If you're locked out or changed phones, here's how to get back in.
Tap "Can't Log In?" on the login screen.
Enter your registered email or phone number.
Follow the link to reset via SMS or email.
Re-scan your face to re-enable Face ID.
Log in with your new credentials and you're all set!
đĨ Getting Started Video Tutorials
How to Set Up Your GPOD Account
A complete walkthrough of the registration and setup process.
Logging In with Face ID
Learn how to set up and use Face ID for secure, passwordless login.
â Getting Started FAQs
Your employer will send you an invitation link by SMS or email. Tap the link and follow the steps to set up your account.
You'll need a photo ID (passport or licence) and a selfie for face verification. Some jobs may require proof of address or right to work.
Yes â GPOD uses encrypted UK-based servers and is fully GDPR-compliant to keep your data safe and private.
Yes, GPOD is available for both iOS and Android devices. You can download the app from the App Store or Google Play Store.
Shifts & Attendance
Learn how to view, manage, and track your shifts, as well as how to use the clock-in/out features with facial recognition.
đ Shift Management Guides
Viewing Shifts and Clocking In
Stay on top of your shift schedule and use Face ID to clock in and out.
Check Schedule: Open "My Shifts" to see all upcoming work.
Arrive On Site: Ensure your GPS is enabled for clock-in to work.
Clock In with Face ID: A quick scan starts your shift timer.
Break Tracking: Pause and resume as needed via the app.
Clock Out: Use Face ID again to end your shift accurately.
Enabling Shift Reminders
Stay on time and organised with shift notifications from GPOD.
Go to Settings > Notifications.
Enable "Upcoming Shift Alerts."
Choose how early you want reminders (e.g. 1 hour before).
You'll get notified on your mobile before each shift starts.
Never miss a work opportunity again!
Submitting Shift Feedback
Share your work experience to help improve the platform and performance tracking.
After clocking out, tap "Submit Feedback."
Rate your shift (1â5 stars) and leave optional comments.
Add voice feedback if preferred.
Feedback goes to your employer and support agents.
You help improve work environments for everyone!
đ Shifts Near Me Feature
Find and apply for local work opportunities with a single tap.
- Location-based shift discovery
- Filter by distance, pay rate, and shift type
- One-tap applications for immediate consideration
- Get notifications for new opportunities
- Transportation time and cost estimates
Shifts Near Me
App screenshot showing nearby available shifts
đĨ Shift Management Video Tutorials
How to Clock In and Out with Face ID
A step-by-step guide to using facial recognition for shift tracking.
Finding and Applying for Shifts Near You
How to use the location-based shift discovery feature.
â Shifts & Attendance FAQs
Open the GPOD app and tap the "My Shifts" tab. Your schedule will be listed by day and time.
Tap "Clock In" when you arrive. If required, use Face ID or GPS. Tap "Clock Out" at the end of your shift.
Make sure your location is on and you're at the correct job site. Face verification may also be required.
Yes! Use the "Shifts Near Me" feature to find and apply for additional work opportunities in your area.
Pay & Earnings
Learn how to access your earnings early, view pay history, and manage your finances with GPOD.
đ¸ Early Wage Access (EWA)
Get paid instantly after your shift without waiting for payday.
- Withdraw up to 90% of earned wages immediately
- Flat ÂŖ2.50 fee per withdrawal, no hidden costs
- Money in your bank account in minutes
- No loans, debts, or credit checks
- Avoid expensive payday loans and overdrafts
Access Your Pay
App screenshot showing Early Wage Access feature
đ Pay & Earnings Guides
Using Early Wage Access (EWA)
Withdraw part of your earnings instantly after shift approval â no wait, no stress.
Open "Wallet": View available balance after recent shifts.
Select Amount: Choose up to 90% of your earned pay.
Confirm Withdrawal: Use Face ID or secure PIN to verify.
Funds Arrive: Sent instantly to your linked bank account.
View Summary: All transactions are listed under Wallet > History.
Viewing Pay History
Get a clear view of your past earnings and download official payslips anytime.
Wallet > History: Tap any payout to view full details.
Filter by Date: Review by shift, week, or month.
Download Payslip: Tap the export icon next to a payout.
Export to Email: Save for your own records or taxes.
Archive Access: View all previous years' earnings in one tap.
Requesting a Payslip Correction
Spotted a mistake on your payslip? Fix it fast and securely.
Open Wallet > History and tap the payslip.
Tap "Request Correction."
Add details of what's wrong (e.g. missing hours).
You'll get notified when it's updated.
New payslip replaces the old one automatically.
Accessing Financial Coaching Tools
Build money confidence with videos, budgeting tools, and wellbeing tips inside GPOD.
Tap "Wellbeing" Tab: Located on your main dashboard.
Set Goals: Choose weekly or monthly savings challenges.
Watch Video Tips: Short videos on budgeting, bills & credit.
Use Stress Check: Answer questions to see your wellbeing score.
Track Progress: Earn badges and rewards for healthy habits.
đĨ Pay & Earnings Video Tutorials
How to Withdraw Wages Instantly
A complete guide to using the Early Wage Access feature.
Understanding Your Digital Payslip
Learn how to read and manage your digital payslips.
â Pay & Earnings FAQs
EWA lets you withdraw up to 90% of your earned wages before payday â once your shift is approved.
Yes â a flat fee of ÂŖ2.50 is charged per withdrawal to cover processing and banking costs.
You can withdraw as soon as your hours have been approved by your employer. The money lands in your account instantly.
Open the GPOD app and go to "Wallet" â "Payslips" to view, download, or email your payslip.
Profile & Settings
Manage your personal details, banking information, notification preferences, and account security.
đ Profile Management Guides
Managing Your Profile
Keep your GPOD profile current for smooth payments, updates, and verification.
Go to "My Profile": Update personal and contact information.
Verify Address: Ensure your postcode and home address are correct.
Upload ID: Snap photos of your passport or driving licence.
Update Banking: Add or change your payout bank account.
Notifications: Enable shift reminders and payment alerts.
Updating Contact or Bank Info
Keep your contact and banking details up to date to avoid payment delays.
Head to "My Profile."
Tap on Phone/Email and edit your info.
Go to "Payment Details" to update your bank account.
All changes will apply to your next payroll cycle.
Make sure to verify via text or email code.
Enhancing Account Security
Protect your account with additional security measures and privacy settings.
Go to Settings > Security.
Enable Two-Factor Authentication for extra security.
Set up a secure PIN code as a backup to Face ID.
Review login history to monitor account access.
Adjust privacy settings to control data sharing.
Asking Gabriel AI for Help
Use your in-app assistant Gabriel for instant answers and shift help.
Tap "Ask Gabriel" on your dashboard.
Type or speak your question: "When is my next shift?"
Get instant responses about shifts, pay, EWA, and more.
Gabriel can even show your payslip or badge progress.
It's 24/7 and powered by smart AI.
Hello! I'm Gabriel, your AI assistant. How can I help you today? You can ask me about your shifts, earnings, or how to use any GPOD features.
When will I get paid for yesterday's shift?
I can see your shift from yesterday (4 hours at London Warehouse) has been approved. You can access ÂŖ36.40 immediately via Early Wage Access, or wait until your regular payday on Friday. Would you like me to help you withdraw your earnings now?
đĨ Profile Management Video Tutorials
How to Update Your Profile
Learn how to keep your information current and accurate.
Setting Up and Using Gabriel AI
How to get the most out of your AI assistant.
â Profile & Settings FAQs
Go to your Profile tab, tap your current photo, and upload a new one from your gallery or take a selfie.
Yes â head to Settings â Account Info and tap "Edit" next to your email to update it.
Go to Settings â Phone Number. Enter your new number and verify with a code.
Gabriel is your 24/7 in-app assistant â here to help with shift queries, EWA guidance, profile setup, and more. Just tap "Ask Gabriel" in the app to start chatting.
Performance & Badges
Learn about performance tracking, achievements, and how to earn badges that can lead to rewards and recognition.
đ Badge & Achievement System
Get rewarded for showing up, staying consistent, and hitting goals!
How Badges Work:
- Complete specific actions to earn badges
- Level up from Bronze to Silver to Gold
- Unlock rewards and perks as you progress
- Showcase your achievements to employers
Popular Badges:
Perfect Attendance
No missed shifts for 30 days
Hot Streak
5 shifts in a row, on time
Top Performer
Excellent ratings from managers
Money Saver
Used financial tools for 14 days
Your Badges
App screenshot showing badge collection
đ Performance & Motivation Guides
Earning and Using Motivation Badges
Get rewarded for showing up, staying consistent, and hitting goals!
Open "Badges" from your main dashboard.
See current badge goals like "3 Shifts in a Row."
Earn badges and level up from Bronze to Gold.
Some employers offer bonuses or perks for badge holders.
Track your performance weekly.
Viewing Performance Analytics
Get insights on your performance metrics, attendance, and earnings.
Go to "Performance" in your app menu.
View attendance statistics and trends.
Check your punctuality score and improvement tips.
See earnings trends and opportunities to increase income.
Compare your stats with platform averages.
đĨ Performance & Badges Video Tutorials
How the Badge System Works
A complete guide to earning and using badges for rewards.
Tracking Your Performance
Learn how to view and improve your performance metrics.
â Performance & Badges FAQs
Badges are digital rewards that recognise your performance â like showing up on time or completing multiple shifts in a row.
Tap "Profile" â "Achievements" to view all badges you've unlocked and your current badge tier.
A streak tracks how many shifts you've completed consecutively without missing or being late â higher streaks unlock bonus perks.
Yes! Depending on your employer, badges can unlock bonuses, priority shift access, higher hourly rates, and other perks. Check your specific rewards in the Badges section.
Help & Support
Get assistance with any GPOD-related issues, contact support, or use Gabriel AI for instant help.
Gabriel AI Support
Get instant answers to common questions and troubleshooting help 24/7.
What Gabriel Can Help With:
- Shift information and scheduling
- Pay and Early Wage Access questions
- App navigation and feature explanations
- Troubleshooting common issues
- Financial guidance and budgeting tips
"Gabriel is available 24/7 and knows the answers to almost all my questions about GPOD. When my shift details changed, Gabriel immediately helped me understand my new schedule and pay."
- James K., Warehouse Worker
đ Support Guides
Reporting an Issue or Dispute
If something goes wrong â don't worry. You can flag it easily in-app.
Tap "Help" then "Report an Issue."
Select your shift or payment in question.
Optionally add a screenshot or comment.
Our AI or a human agent will reply ASAP.
Your report is logged for future tracking.
Learning About Grants & Support
See what financial support and grant options may apply to you.
Go to "Wellbeing" > "Support."
Read tips about energy, food, or childcare grants.
Use "Apply via Advisor" to get connected to help.
Your postcode determines what's available.
Download support letters to show to housing or council services.
đ Contact Support
In-App Chat
Chat with a support agent directly in the GPOD app
Response time: 5-10 minutes
Email Support
Email us at support@gpod.uk
Response time: 1-2 business days
Phone Support
Call us at 0800 123 4567
Hours: Mon-Fri, 9am-5pm
â Support FAQs
Gabriel is your 24/7 in-app assistant â here to help with shift queries, EWA guidance, profile setup, and more.
Yes â Gabriel works round the clock. Whether it's midnight or early morning, support is always just one tap away.
Yes â Gabriel supports English, Urdu, Bengali, Polish, and Arabic. You can change language under Profile > Settings.
For urgent issues like payment problems, we aim to respond within 1 hour during business hours. For general queries, response times are typically within 24 hours.