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Contact GPOD | Get in Touch With Our Team
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📞 Get in Touch With Us

We're here to answer your questions and help you transform your payroll and workforce management.

Ways to Connect

General Inquiry
Technical Support
Sales & Demos
Media & Press

✉ī¸ General Inquiry

Have a question about GPOD or our services? We'd love to hear from you.

Typical response time: Within 24 hours
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🔧 Technical Support

Need help with your GPOD account or experiencing technical issues? Our support team is ready to assist.

Typical response time: Within 4 hours
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đŸ’ŧ Sales & Demos

Interested in implementing GPOD in your organization? Our sales team will help you find the right solution.

Typical response time: Within 12 hours
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📰 Media & Press

Journalist or media professional? Contact our press office for information, interviews, or press kit materials.

Typical response time: Within 24-48 hours
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📋 Department Contacts

Customer Success

For existing customers who need assistance with their GPOD implementation.

success@gpod.uk

+44 1234 567890 (Option 1)

Technical Support

For technical issues, troubleshooting, and bug reports.

support@gpod.uk

+44 1234 567890 (Option 2)

Sales & Partnerships

For inquiries about implementing GPOD or partnership opportunities.

sales@gpod.uk

+44 1234 567890 (Option 3)

Media & Press

For journalists, media inquiries, and press kit requests.

press@gpod.uk

+44 1234 567890 (Option 4)

📱

Phone

UK: +44 1234 567890

Monday-Friday: 9am-5pm GMT

24/7 Emergency Support: +44 1234 567891

📧

Email

hello@gpod.uk

General inquiries

support@gpod.uk

Technical support

📍 Visit Our Office

GPOD UK Headquarters

123 Payroll Lane, London, EC1A 1BB, United Kingdom

Near Liverpool Street Station

Open for visitors: Monday-Friday, 9am-5pm (By appointment only)

🌐 Connect With Us

Follow us on social media for the latest news, updates, and insights.

Our social media channels are monitored Monday-Friday, 9am-6pm GMT. For urgent inquiries, please contact us via phone or email.

❓ Frequently Asked Questions

What is GPOD and how does it work?

GPOD (Get Paid On Demand) is a comprehensive payroll and workforce platform that empowers workers, employers, councils, and investors. At its core, GPOD provides early wage access, allowing workers to withdraw up to 90% of their earned wages immediately after completing a shift. The platform also offers facial recognition clock-in, shift discovery, automated payroll management, workforce analytics, and ethical investment opportunities. GPOD uses advanced technology, including AI and biometric verification, to create a secure, efficient, and transparent ecosystem for all stakeholders.

How does GPOD's Early Wage Access work?

GPOD's Early Wage Access allows workers to withdraw up to 90% of their earned wages immediately after completing a shift. There's a simple flat fee of ÂŖ2.50 per transaction, regardless of the amount withdrawn. This is not a loan—workers are simply accessing money they've already earned. The process works as follows:

  1. Worker completes a shift and clocks out using the GPOD app
  2. Employer approves the shift (this can be automated)
  3. Worker can immediately see available earnings in the app
  4. Worker selects how much to withdraw (up to 90% of earned wages)
  5. Funds are sent instantly to the worker's linked bank account
  6. The withdrawn amount is automatically reconciled during the regular pay cycle

Early Wage Access helps workers avoid payday loans, overdraft fees, and financial stress while waiting for payday.

How does the facial recognition clock-in work?

Our facial recognition clock-in system uses advanced AI to verify a worker's identity when they start or end a shift. The process is simple and secure:

  1. Worker opens the GPOD app when arriving at their workplace
  2. They tap "Clock In" and allow access to the camera
  3. The system takes a quick scan of their face and compares it to their verified profile
  4. The system simultaneously captures geolocation data to confirm the worker is at the designated workplace
  5. Once verified (typically within seconds), the clock-in is recorded
  6. The same process is used for clocking out at the end of a shift

This system eliminates time theft, buddy punching, and manual timesheet errors. All biometric data is securely encrypted and protected in compliance with GDPR regulations. The facial recognition technology works in various lighting conditions and can't be fooled by photos or videos.

How do I set up GPOD for my business?

Setting up GPOD for your business is straightforward and involves these key steps:

  1. Book a Demo: Schedule a personalized demo with our team to see GPOD in action and discuss your specific needs.
  2. Choose a Plan: Select the appropriate plan based on your business size and requirements (Starter, Growth, Pro, or Enterprise).
  3. Integration: Our team helps integrate GPOD with your existing payroll system, HR software, and time tracking tools.
  4. Account Setup: We'll help you set up your employer dashboard, configure settings, and establish user roles and permissions.
  5. Worker Onboarding: Invite your workers to download the GPOD app and complete their verification process.
  6. Training: We provide comprehensive training for administrators and employees to ensure everyone knows how to use the system.
  7. Go Live: Start using GPOD for shift tracking, payroll management, and early wage access.

The entire process typically takes less than a week, and our implementation team provides support throughout the journey. For larger organizations or those with complex needs, we offer custom implementation plans.

Is GPOD compliant with HMRC regulations?

Yes, GPOD is fully compliant with all HMRC regulations. Our system handles:

  • Real Time Information (RTI) submissions
  • PAYE tax calculations
  • National Insurance contributions
  • Student loan deductions
  • Pension auto-enrollment
  • Tax code changes and updates

Our compliance team stays up-to-date with all regulatory changes to ensure your business remains compliant at all times. The platform automatically applies the latest tax rates and thresholds, and generates all required documentation for HMRC submissions.

GPOD maintains comprehensive audit trails and records of all payroll transactions, making it easy to respond to HMRC inquiries or audits. Our automated compliance checks help identify and correct potential issues before submission, reducing the risk of errors or penalties.

For businesses with specific compliance requirements, our Enterprise plan offers custom solutions and dedicated compliance support.

What investment opportunities are available with GPOD?

GPOD offers ethical investment opportunities through our Early Wage Access float funding program. Investors can choose from three tiers:

  • Starter Tier: ÂŖ1,000-ÂŖ9,999 with expected annual returns of 4-6%
  • Growth Tier: ÂŖ10,000-ÂŖ49,999 with expected annual returns of 6-8%
  • Impact Tier: ÂŖ50,000+ with expected annual returns of 8-10%

All investments are Shariah-compliant, with returns generated from transaction fees rather than interest. Your investment funds the Early Wage Access float, which allows workers to access their earned wages before payday. When employers repay the float during their regular payroll cycle, a portion of the transaction fees generates your returns.

Key benefits of investing with GPOD include:

  • Ethical, socially responsible investment opportunity
  • Transparent fee structure with no hidden costs
  • Real-time tracking of your investment performance
  • Detailed impact reporting showing the social benefit of your investment
  • Option to target specific sectors or communities with your investment
  • Shariah compliance for faith-based investors

To learn more about our investment opportunities, please visit our Investor Portal or contact our investment team.

How can GPOD help councils reduce NEET numbers?

GPOD partners with councils to reduce NEET (Not in Education, Employment, or Training) numbers through several proven strategies:

  1. Digital-First Engagement: GPOD's mobile-first approach engages young people through their preferred communication channel.
  2. Localized Job Matching: The "Shifts Near Me" feature connects NEET individuals with local employers offering immediate work opportunities.
  3. Barrier Removal: Early Wage Access eliminates financial barriers to employment by providing immediate pay after shifts.
  4. Positive Behavioral Nudging: AI-powered motivation and behavioral techniques encourage consistent work attendance and skill development.
  5. Postcode Targeting: Council campaigns can be precisely targeted to specific postcode areas with high NEET populations.
  6. Real-Time Analytics: Comprehensive dashboards provide councils with detailed insights into engagement, activation, and retention metrics.
  7. Measurable Outcomes: Clear ROI metrics demonstrate the impact of interventions, with typical NEET reduction rates of up to 47%.

Councils can implement GPOD through various funding mechanisms, including UK Shared Prosperity Fund, Youth Investment Fund, or direct commissioning. Our success-based pricing model means councils pay ÂŖ25 per NEET individual activated, plus ÂŖ5 per additional shift completed, ensuring value for money.

For more information about our council partnerships and NEET activation programs, please request our council information pack or contact our public sector team.

How does GPOD ensure data security and privacy?

GPOD implements comprehensive security measures to protect user data and ensure privacy:

  • Encryption: All data is encrypted both in transit (using TLS 1.3) and at rest (using AES-256 encryption).
  • Secure Infrastructure: Our platform is hosted on ISO 27001 certified data centers located in the UK.
  • GDPR Compliance: GPOD is fully compliant with GDPR and UK data protection regulations.
  • Biometric Data Protection: Facial recognition data is processed securely and stored using tokenization.
  • Zero-Trust Architecture: Our security framework requires verification for all access requests, regardless of source.
  • Regular Security Audits: We conduct regular penetration testing and security audits by independent third parties.
  • Data Minimization: We only collect data necessary for platform functionality and comply with data retention policies.
  • Access Controls: Strict role-based access controls limit who can access different types of data.

For biometric data specifically, GPOD follows these additional safeguards:

  • Facial templates are stored as mathematical representations, not actual images
  • Biometric data is never shared with third parties
  • Users can opt out of biometric features and use alternative authentication methods
  • All biometric data is deleted when a user closes their account

For more details about our security practices, please review our Privacy Policy and Security Statement.

How do I get support if I have an issue with GPOD?

GPOD offers several support channels to help resolve any issues you may encounter:

  • In-App Support: Access help directly from the GPOD app through the support section.
  • Gabriel AI Assistant: Get immediate answers to common questions and basic troubleshooting from our AI assistant.
  • Email Support: Contact our support team at support@gpod.uk.
  • Phone Support: Call us at +44 1234 567890 (Monday-Friday, 9am-5pm GMT).
  • Live Chat: Chat with our support agents through our website or app during business hours.
  • Help Centre: Browse our comprehensive help articles and guides at help.gpod.uk.
  • Emergency Support: For urgent issues outside business hours, call our 24/7 emergency line at +44 1234 567891.

For the fastest resolution, please provide the following information when contacting support:

  • Your name and contact information
  • Your user type (worker, employer, investor, or council)
  • A clear description of the issue
  • Any error messages you've received
  • Steps you've already taken to resolve the issue
  • Screenshots or videos of the problem (if applicable)

Our support team typically responds to inquiries within 24 hours, with faster response times for urgent issues.

How do I download and set up the GPOD worker app?

Downloading and setting up the GPOD worker app is a simple process:

  1. Download the App: Get the GPOD app from the App Store (iOS) or Google Play Store (Android).
  2. Create Your Account: Open the app and tap "Sign Up" to create your account. You'll need to provide your email address and create a password.
  3. Verify Your Identity: Complete the identity verification process by uploading your ID document (passport or driving license) and taking a selfie for verification.
  4. Set Up Face ID: Follow the prompts to set up facial recognition for secure login and clock-in.
  5. Connect Your Bank Account: Add your bank account details for receiving early wage access payments.
  6. Complete Your Profile: Add your skills, experience, and availability to help match you with suitable shifts.
  7. Tutorial Walkthrough: Follow the in-app tutorial to learn how to use all the features.

Once your account is set up, you can start using GPOD to find shifts, clock in and out, track your earnings, and access your wages early. If you need help during the setup process, tap the "Help" icon in the app or contact our support team.

📅 Book a Demo

See GPOD in action with a personalized demo. Choose a date and time that works for you, and our team will show you how GPOD can benefit your organization.

What type of demo would you like?

đŸĸ

Employer Demo

Payroll, workforce management, and compliance tools.

🏛ī¸

Council Demo

NEET activation, analytics, and grant mapping tools.

💰

Investor Demo

Ethical returns, float management, and impact tracking.

1. Select a Date

September 2023
Sun
Mon
Tue
Wed
Thu
Fri
Sat

2. Choose a Time

All times are in UK time (GMT/BST)

9:00 AM
9:30 AM
10:00 AM
10:30 AM
11:00 AM
11:30 AM
1:00 PM
1:30 PM
2:00 PM
2:30 PM
3:00 PM
3:30 PM
4:00 PM
4:30 PM (Unavailable)

Can't find a suitable time? Contact us for more options.

Demo Duration: 30 minutes

Via Zoom or Microsoft Teams

Personalized for your needs

Gabriel AI
GPOD Assistant
Hello! I'm Gabriel, GPOD's AI assistant. How can I help you today?
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