G-Agent for Customer Service – Resolve Employer Issues, Instantly
G-POD’s Customer Service G-Agent is built to handle incoming queries from employers, partners, and clients — with no wait times, no confusion, and no human strain. Whether it’s a missed RTI submission, an EWA integration issue, or payroll syncing across branches, this AI agent delivers support that’s fast, accurate, and fully informed.
What It Handles
- System Issues: Diagnose and respond to errors in payroll uploads, dashboard access, EWA delays, or sync failures.
- Integration Queries: Provide direct responses on API endpoints, onboarding logic, or partner platform connections.
- Employer-Specific Requests: Assist with adjusting plan tiers, resolving charge disputes, or updating billing info.
- Workflow Disputes: Clarify agent actions and ensure employers are confident in what happened and why.
- 24/7 Resolution: Built to work outside normal business hours — globally available and context-aware.
Real Scenario Example
Case: Tiered Pricing Conflict
An employer messages: “Why was I billed £75 instead of £50 this month?”
The agent responds: “You exceeded the 100-worker cap. Your Growth Plan automatically adjusted. View details here.”
Issue resolved in under 20 seconds — no human agent touched it.
Benefits to Your Organisation
- Fast SLA Compliance: Meet response time targets without scaling a support team.
- Reduced Churn: Keep employers confident and informed during complex platform issues.
- Support Cost Savings: Save time and resource by deflecting 85–90% of routine cases.
- Cross-Platform Mastery: The agent understands the whole G-POD stack, not just isolated queries.
Built for Trust & Scale
This G-Agent runs on live logic, trained with real workflows — not just scripted FAQs. It’s designed to protect your reputation, solve problems in natural language, and escalate only when necessary.